📩Tickets
The Tickets system provides a comprehensive ticket management solution for servers, allowing users to create support tickets and administrators to manage them effectively.
Server Admin Setup
Set Ticket Manager Role
/tickets manager-role <role>Features:
Sets which role can manage tickets
Role must be below bot's highest role
Requires "Manage Roles" permission
Role must be manageable by the user setting it
Set Tickets Transcript Channel
/tickets transcript-channel <channel>When a ticket is closed, the transcript txt file is posted in this channel.
Set Up Tickets UI
/tickets ui <channel> [tickets_ui_image_url] [tickets_ui_embed_text]Features:
Creates a ticket creation interface in specified channel
Automatically creates a "Tickets" category
Customizable UI elements (Pro/Enterprise only)
Default UI for free package
Package Comparison
Custom Ticket Embed Text and Image
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Important Notes
Role Hierarchy
Ticket manager role must be below bot's role
Role must be manageable by the setting user
Administrator permission bypasses role hierarchy
Channel Management
Bot needs permission to create channels
Tickets are created in a dedicated category
Category is created automatically if not exists
UI Customization
Free package uses default UI
Pro/Enterprise can customize text and image
Image URLs must be valid
Security
Only authorized roles can manage tickets
Ticket channels are properly permissioned
System maintains proper access control
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