📩Tickets

The Tickets system provides a comprehensive ticket management solution for servers, allowing users to create support tickets and administrators to manage them effectively.

Server Admin Setup

Set Ticket Manager Role

/tickets manager-role <role>

Features:

• Sets which role can manage tickets

• Role must be below bot's highest role

• Requires "Manage Roles" permission

• Role must be manageable by the user setting it

Set Tickets Transcript Channel

/tickets transcript-channel <channel>

When a ticket is closed, the transcript txt file is posted in this channel.

Set Up Tickets UI

/tickets ui <channel> [tickets_ui_image_url] [tickets_ui_embed_text]

Features:

• Creates a ticket creation interface in specified channel

• Automatically creates a "Tickets" category

• Customizable UI elements (Pro/Enterprise only)

• Default UI for free package

Package Comparison

Feature	Free	Pro	Enterprise
Custom Ticket Embed Text and Image	❌	✅	✅

Important Notes

1. Role Hierarchy

   • Ticket manager role must be below bot's role

   • Role must be manageable by the setting user

   • Administrator permission bypasses role hierarchy

2. Channel Management

   • Bot needs permission to create channels

   • Tickets are created in a dedicated category

   • Category is created automatically if not exists

3. UI Customization

   • Free package uses default UI

   • Pro/Enterprise can customize text and image

   • Image URLs must be valid

4. Security

   • Only authorized roles can manage tickets

   • Ticket channels are properly permissioned

   • System maintains proper access control